Refund & Cancellation Policy

At Foxnett Business Solutions Pvt. Ltd (dba Foxnett), we strive to provide reliable hosting, domain, and cloud solutions. This Refund & Cancellation Policy explains the terms under which you may request refunds or cancel services.

1. General Policy

• All purchases are subject to the terms of this Refund & Cancellation Policy.
• By ordering services from Foxnett, you acknowledge and agree to these terms.
• Refunds, if applicable, are issued only to the original payment method used.

2. Refund Eligibility

A. Hosting Services (Cloud, VPS, WordPress, Windows Hosting)

• 14-Day Money-Back Guarantee applies to first-time hosting accounts only.
• If you are not satisfied, you may request a refund within 14 days of purchase.
• Refunds do not apply to:
  • Renewals of hosting plans.
  • Accounts suspended or terminated for violation of the Terms of Service or Acceptable Use Policy.
  • Setup fees or add-on services (if any).

B. Domain Registrations & Renewals

• No refunds are provided for domain registrations, renewals, or transfers once processed.
• This is due to costs incurred with domain registries.

C. Third-Party Services (Google Workspace, Zoho Mail, Zoho CRM, AWS, Digital Ocean, etc.)

• Refunds are not available for third-party services, licenses, or subscriptions.
• These services are billed according to the respective provider’s policies.

D. VPS & Dedicated Resources

• VPS plans are covered by the 14-day money-back guarantee for the first order.
• Refunds will not be issued for high-resource abuse, policy violations, or misuse.

3. Cancellation Policy

• You may cancel your service at any time through your Foxnett client dashboard or by contacting support.
• Cancellations must be submitted before the next billing cycle to avoid renewal charges.
• Once cancelled, your data may be deleted permanently. Please ensure you take backups before cancelling.

4. Non-Refundable Services

The following are strictly non-refundable:

• Domain names (registration, renewal, transfer).
• SSL certificates once issued.
• Software licenses.
• Setup or installation fees (if applicable).
• Any service suspended/terminated due to AUP/ToS violations.

5. Refund Process

• Approved refunds will be processed within 7–14 business days.
• Refunds will be made to the original payment method only (no exceptions).
• Foreign currency refunds may vary due to exchange rates at the time of processing.

6. Contact Us

For cancellations or refund requests, please contact: